Policies & Procedures

Protecting Your Privacy

Like every business, Shane Homes Limited and the Shane Group of Companies (collectively “Shane Homes”, “we” or “our” as context requires) gather some personal information about their customers to better serve them. That includes personal information obtained through personal interactions but mostly from visitors to shanehomes.com. Therefore, Shane Homes believes you as its customers should fully appreciate and understand the terms and conditions surrounding the capture and use of that information.

Shane Homes strives to build our customers’ trust and confidence in their use of its website through the utilization of reasonable information policies and practices. As such, we are making our privacy policies available to you because we want to demonstrate our commitment to protecting you privacy and personal information.

Our approach to managing personal information collected from our website is always “customer privacy first”. This means when we have a decision to make about how to use this information from our websites, it must pass an internal test: Is the customer’s privacy compromised in any way? If the answer is “yes”, we don’t do it.

If you feel that we are not abiding by this privacy policy, please contact Melanie Gowans, Vice President of Sales, Marketing, and Interior Design at Shane Homes Limited at (403) 536-2200 or by email at [email protected].

Please Note: Shane Homes’ policies and practices for collecting, handling and using customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to adapt to meet the needs and opportunities presented by these changing technologies. As a result, Shane Homes’ policies and practices are subject to reasonable changes that better serve its business and its customers..

We collect and use personal information obtained through our website under the following guidelines to safeguard your information and privacy:

What information does Shane Homes Limited collect?

This policy applies to all information submitted and collected on our web sites. There are two categories of information: Anonymous and Personally Identifiable.

Anonymous Information is information that cannot be tied to an identifiable customer. Examples include general web site traffic and statistical information such as the total number of customers visiting our site. We use this information to improve our site. This information helps us focus our resources on the features that are most popular with our customers.

Personally Identifiable Information is information that tells us specifics about you, such as name, email, address, and phone number. We use this to deliver personalized information to you we believe you will be interested in receiving. This information may be shared with our advertising and analytics partners to help us improve your customer experience by delivering personalized content and advertisements to you.

Examples of our collection of personally identifiable information include:

1. The ‘Add me to your email list’ feature on www.shanehomes.com, which allows us to keep customers informed about upcoming communities where we build and promotions by sending periodic e-mails to notify you of that information.
2. When you provide registration information, such as with the ‘Set up an appointment’ or ‘Contact Us’ feature, it will be used solely to respond to your inquiries.
3. If you wish to receive updates on current promotions and new communities, you will need to add your name and email to our email list using the ‘Add me to your email list’ feature. Once you have been added to the email list, you can remove yourself at any time by clicking on the ‘unsubscribe’ link at the bottom of any email and your name and email address will automatically be taken out of our database.
4. Shanehomes.com offers contests in which we request certain personal information. These contests are conducted in full accordance with Canadian federal and provincial laws. The full rules and all information about such contests are clearly posted during such events. Personally identifiable information we gather is used only to verify user identity and to contact winners and/or prize recipients, except when specifically noted otherwise. Again, we do not share information about specific individuals with any third party, unless the prize is being awarded by a third party in which case that information will be specifically noted in the contest rules and information.

Data Security

Shane Homes will protect the confidentiality of its customers’ information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Shane Homes, its partners, its employees and its other customers. To protect against the loss, misuse, or alteration of personal information that is collected from customers, Shane Homes has appropriate physical, electronic, and managerial procedures in place.

What are website “cookies”?

A cookie is a piece of data stored on the user’s hard drive that contains information about the user. Our website uses cookies and location services to personalize and improve your experience on our site and to send you personalized offers and advertising. When a customer fills out a form on our site, such as when registering for the ‘favorites’ feature or ‘contests’, the contents of the form is saved in a cookie on their hard drive. The next time the customer visits their favorites or enters another contest, the information is automatically populated for their convenience from the cookie. The only personal information a cookie can contain is information you supply yourself. Our use of cookies is specific to storing registration/form information so the user will not have to enter it more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site.

What about privacy on websites that shanehomes.com is linked to?

Shane Homes may provide links to its partners and other Internet sites. These sites have separate data and privacy practices independent of Shane Homes, therefore Shane Homes disclaims any responsibility or liability for their policies or actions. We cannot control or dictate how another party handles personal information collected from another website.

Choice/Opt-out

Customers who no longer wish to receive our e-mail communications and materials may opt-out at any time by clicking on the ‘unsubscribe’ link at the bottom of any email sent by Shane Homes, and your name and email address will automatically be taken out of our database.

Regarding cookies and location services our website utilizes, you control the extent of information we can collect in that regard because you supply that information yourself. You can set or change your web browser controls to accept or refuse cookies and location services whenever you like.

How To Contact Us

Should you have questions or concerns about the Shane Homes Limited family of companies privacy policies, please call Sharlene Rickett at (403) 536-2264, or send an email to [email protected].